// Support Center · Returns
Warranty repair or a change of plans — either way, there’s a clear path and a team tracking your unit at every step.
// Pick Your Path
Defective under warranty, or new and unused — choose the lane that fits and we’ll handle the rest.
Submit an RMA and ship the unit to Austin. Our technicians repair or replace it and send it back — on us.
Changed course? New, unused products purchased in the last 30 days can come back for an exchange.
// How It Works
Tell us what’s wrong — takes about two minutes.
Your RMA number (starting with “FEN”) arrives by email.
Write the FEN number somewhere visible on the package.
Send the unit to our returns dock — address below.
Email updates at each stage, tracking when it ships back. We pay the return leg.
// Start Here
Fill it out once — your FEN number and shipping instructions arrive by email.
You’ll be issued an RMA number starting with “FEN.”
Watch your inbox — your FEN number and shipping instructions are on the way. Write the FEN number visibly on the box before you ship, and we’ll take it from there.
Half the units we receive just need a config fix. Talk to tech support first — it might save you the shipping box.
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